In the RMT offering, we provide Proactive Support and Service solutions, giving peace of mind and providing our clients with a flexible, reliable, scalable option as part of a managed services agreement, or they can simply use our Pay as You Go support model.
In collaboration with our clientele, the RMT proactive support & service agreements identify what hardware, users, vendors, and services are covered, as well as those that aren’t, clearly defining the managed service roles and responsibilities for the client. As important is accurately representing the clients’ existing environments, defining environmental prerequisites for service and establishing a baseline in this everchanging environmental landscape. This enables RMT to create a framework to ensure profitability & efficiency for our clientele.
The proactive support agreements cover the following topics
- Services
- Responsibilities
- Availability
- Performance
- Response
- Priorities
- Guarantees
- Serviceability
- Operation
- Resolution
- System Requirements
RMT remains proactive in all facets of our business operations. We can anticipate and solve complex problems, save valuable downtime caused by IT interferences, and provide tailored advice to unlock your business’s full potential.
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